How to order my Currency?

To place an order, you should enter your currency requirements into the CrosspayFX website’s currency order form and follow the steps to complete your order. 

 

What is the maximum amount of currency I can buy on CrosspayFX?

There is a maximum £2,500 order value for Home Delivery orders and a £5,000 order value for Collection orders.

 

Do I need to create an account to buy currency on CrosspayFX?

Yes, you need an account to place an order with Crosspay. The same account can also be used to do Money Transfer transactions. 

 

Can I cancel my currency order on CrosspayFX?

Once an order has been placed you will be unable to edit or cancel the order. You may contact us to see if it is possible and then confirm in writing of the changes you want to make, any changes are subject to charges. 

 

How often can I buy currency on CrosspayFX?

You can place as many orders as you want. Orders may be placed at any time but will be processed during the hours of 9.30am to 5.30pm Monday to Friday excluding bank holidays in England. Any order placed outside working hours will be processed during working hours on the next working day.

 

What types of identification do I need to provide to buy currency on CrosspayFX?

Acceptable proof of identity includes a full passport with signature, current UK photo card 

driving license, current EU members state ID card with photo, or building industry subcontractors registration card issued by Inland Revenue.

 

Acceptable proof of address includes a recent utility bill (gas, water, electricity or landline) dated within the last 3 months of the date of the voucher, a recent bank/building society account statement dated within the last 3 months of the date of the voucher, benefit agency benefit book, current Inland Revenue tax code notification, or Council Tax bill dated within the last 3 months from the date of order.

What payment methods are accepted on CrosspayFX?

Payments for all currency can be made by Debit/Credit Card and by InstantBank Transfer, depending on the availability of each service, set by Crosspay. 

We accept the following debit/credit cards: 

MasterCard Debit, Visa Debit, and Visa Electron. 

 

Is there a fee for using a certain payment method to buy currency?

Service charges may apply. There are no hidden charges made by Crosspay for processing the payments.

 

Do I have to pay in advance or after I receive my currency when buying on CrosspayFX?

Exchange Rates are locked in only when the customer has paid, if the order is not paid for at the time of placing the order the customer will get the best rate at the time the payment is made and completing the transaction.  

 

Are there any hidden fees when buying currency on CrosspayFX?

There are no hidden charges made by Crosspay for processing the payments.

 

How do I know the final amount I will be charged for my currency purchase?

The live currency converter on the CrosspayFX website will assist you in calculating your total amount to be paid depending on your mode of delivery.

Can I lock in an exchange rate when buying currency on CrosspayFX?

Exchange Rates are locked in only when the customer has paid, if the order is not paid for at the time of placing the order the customer will get the best rate at the time the payment is made and completing the transaction.

 

How frequently do exchange rates change on CrosspayFX?

Exchange rates are updated regularly on our site in accordance with updates in the wholesale market. 

 

Does CrosspayFX offer competitive exchange rates?

Yes, CrosspayFX always tries to offer the best exchange rates available in the market.

 

What affects the exchange rate when buying currency on CrosspayFX?

The live rate of exchange applicable to the currency is displayed on the currency order form. Exchange rates are updated regularly on our site in accordance with updates in the wholesale market. 

How soon can I receive my purchased currency on CrosspayFX?

Crosspay tries to deliver your orders on/by the date you specified during order creation. We have partnered with Royal Mail for delivery of all orders across the UK. Once order has been shipped, Royal mail undertakes to deliver packages by 1.00pm the next working day. Please note that in some circumstances the delivery will be made after 1.00pm and in the case of outer districts, for example Scotland and Northern Ireland, this may take up to 2 working days.

 

Can I choose to have my currency delivered to my home address?

The delivery address must be the owner of the payments registered address and billing address. No other delivery address will be allowed. The customer who placed the order, or a person in his or her trust, MUST be available at the delivery address to receive and sign for the currencies. If you are not at home (the delivery address), you will be requested to collect the package at your local sorting office. ID will be required upon collection at the sorting office. Crosspay will not accept any liability for fraudulent acts committed by any third-party signatories.

 

Are there any restrictions on the amount of currency I can have delivered?

There is a maximum £2,500 order value for home delivery orders.

 

What if I am not available to receive my currency delivery?

The customer who placed the order, or a person in his or her trust, MUST be available at the delivery address to receive and sign for the currencies. If you are not at home (the delivery address), you will be requested to collect the package at your local sorting office. ID will be required upon collection at the sorting office. Crosspay will not accept any liability for fraudulent acts committed by any third-party signatories.

Is my personal and financial information safe on CrosspayFX?

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

 

Does CrosspayFX have any security measures in place to protect against fraud?

In order to use our service, you must comply with all applicable laws and regulations, including those relating to anti-money laundering regulations. If you fail to do so we reserve the right to prevent you from using our service to order currency. In order to enable us to comply with our anti-money laundering and other legal obligations and our internal risk and fraud policies, we may ask to you for further information and identification.

 

What happens if there is an issue with my currency order, such as lost or damaged currency?

On the rare occasion of Royal Mail losing your order, it has been fully insured by Crosspay on behalf of the customer, the customer may have to wait up to 10 working days before the item is claimed as lost and may have to wait up to 30 days before receiving a full refund. Customers must refuse to accept any damaged packages delivered by Royal Mail. Crosspay will not accept any responsibility for damaged packages.